Managing Service Projects
This class will focus on the unique job of being a service project manager and how to effectively and efficiently juggle all facets of this fast-paced and demanding job. The “typical” service project is a negotiated job, whether replacement, retrofit or upgrades, and on the fast track. These jobs can range from projects costing $10,000 up to $3 million dollars. A service project manager may be coordinating several of these jobs at the same time — furthering the need for proper planning, superior customer relations, precise time management, and an excellent working relationship with subs and partners.
During this seminar, the differences between a traditional new construction project and a service project will be discussed. Through role-playing, attendees will work with a team on a case study to gain a better understanding of all the challenges encountered during each step of the project.
Topics to be discussed include:
- Importance of customer relationships
- Start-up meeting
- Setting expectations
- Communications
- Time management
- Subcontractors and partners
- Adding value
- Best practices/time-saving ideas
- Scope of work
- Utilizing technology
- Understanding costs
- Turnover meeting
- Pricing and proposals
- Collections
