Customer Service Soft Skills
This class will focus on approaching customer service from a team perspective. It takes the whole team to assure that the customer has that positive experience. The seminar includes many break-out sessions and interactions to keep the class fun and lively.
Topics to be discussed include:
- What is good Customer Service
- Why is it Important to Provide Customer Service
- Customer Loyalty
- How do We Communicate & Should we Communicate
- Listening Skills
- What Goes into a Good & Great Service Experience
- Dealing with Tough Customers
- How Do We Recover
- Perception
- Creating the Positive Customer Service Attitude
- How do We Move Forward
