Customer Service Soft Skills

This class will focus on approaching customer service from a team perspective. It takes the whole team to assure that the customer has that positive experience. The seminar includes many break-out sessions and interactions to keep the class fun and lively.

Topics to be discussed include:

  • What is good Customer Service
  • Why is it Important to Provide Customer Service
  • Customer Loyalty
  • How do We Communicate & Should we Communicate
  • Listening Skills
  • What Goes into a Good & Great Service Experience
  • Dealing with Tough Customers
  • How Do We Recover
  • Perception
  • Creating the Positive Customer Service Attitude
  • How do We Move Forward