Customer Care Program
The “Customer Care Program” – If your focus is on “grow the HVAC/R Service business” there are two sides to this equation; 1) grow your contract base and 2) retain your existing customer base. If you do both well, you will experience growth, even in today’s economy. This topic is focused on the retention of existing customer base while selling a lot of new work in the process. Learn how a systematic approach in measuring your customer’s satisfaction will parlay into customer base retention and “subliminal sales” through the process. Your customer is your competition’s next prospect!