This workshop will help employees become more adept at interacting with customer whose behavior styles may be quite different from their own and who may seem threatening or irritating in stressful situations. The purpose of this workshop is to help front-line personnel appreciate the customer as an individual, and to take the challenges of differing behavioral styles and personalities less personally, in other words, "Depersonalize the conflict." Attendees will be taught how to read the customer and situation more accurately and respond more effectively using simple, proven techniques. The target audience for this seminar includes technicians, office personnel, and managers.